Terms & Conditions

At BIG4 Maroochy River we understand that pets are a cherished part of your family, and we want to create a welcoming environment for both you and your furry companions.
To ensure a safe and enjoyable stay for all our guests, we kindly ask you to comply with the following pet-friendly terms and conditions:

Pet Types and Limitations:
a. We welcome domesticated dogs and cats as our pet guests on most sites.
b. Pets are not permitted in cabins.
c. A maximum of one pet per site is allowed, subject to availability and at the discretion of management.
d. Please note that we do not permit “bitey or barkey” breeds in the park and ask that all dogs be under 25kg.
e. All pets must be registered with their local council and proof of registration must be provided if requested by management.

Booking:
a. Pet bookings are not available via our online portals. Please call our team to book your stay should you wish to bring a pet, this way we can ensure you are placed on a pet friendly site.
b. A fee of $10 per pet, per stay, will apply to bookings.
c. Failure to inform us of a pet onsite will result in immediate removal from the park without refund.

Vaccination and Health:
a. All pets must be up-to-date with vaccinations as per local and national regulations.
b. We reserve the right to request proof of vaccination upon arrival.
c. Pets showing signs of illness will not be allowed on the premises for the health and safety of all guests.

Leash Policy:
a. For the safety and comfort of all guests, pets must be kept on a leash at all times when outside your van / motorhome / tent.
b. Please refrain from using extendable leashes.

Pet Waste and Cleanup:
a. Pet owners are responsible for cleaning up after their pets.
b. Waste bags and disposal bins are provided throughout the park for your convenience.
c. Please be considerate and promptly clean up after your pets to maintain the cleanliness of the park.
d. BIG4 Maroochy River reserves the right to charge a $100 clean up fee to owners who do not clean up after their dogs.

Pet Noise and Disturbance:
a. Owners are responsible for ensuring their pets do not cause excessive noise or disturbance to other guests.
b. If your pet is prone to barking or other loud noises, please take necessary measures to keep them quiet. Failure to do so may result in removal from the park without refund.

Pet Exclusion Zones:
a. For the safety and comfort of all guests, pets are not allowed in certain areas within the park.
Exclusion zones are as follows:
1. Swimming Pool & surrounds
2. Camp Kitchens
3. Amenity Blocks
4. Jump Pillow
5. Cabins
6. Laundry
b. Please respect these areas and adhere to the rules and on-site signage.
c. Please do not wash dog / cat bedding or blankets in the on-site laundry facilities.

Pet Supervision:
a. Pets should not be left unattended at any time.
b. If you need to leave the premises, please take your pet with you or arrange for a pet-sitting service.

Damages and Liabilities:
a. Pet owners will be held responsible for any damages caused by their pets to the accommodation or park property in general.
b. Pet owners agree to indemnify BIG4 Maroochy River and its employees against any liability, loss, or damage caused by their pets.

Emergency Situations:
a. In case of a pet-related emergency, please contact management immediately for assistance.

Pet Behavior:
a. All pets must be well-behaved and socialized to ensure a harmonious environment for all guests.
b. Aggressive or unruly behavior may result in the pet (and their humans) being asked to leave the park.

Cleanliness of Accommodation:
a. Please ensure that your pet's presence on site does not result in excessive mess or damage.
b. Additional cleaning charges of $100 per stay will apply if deemed necessary.

General Access:
a. Pets will only be welcome outside of school holiday periods and on pet friendly sites.
b. BIG4 Maroochy River will continue to offer pet free site accommodation until further notice.
c. BIG4 Maroochy River does not currently offer pet friendly cabin accommodation.

Should you require clarification on the above, please contact us directly on 07 5443 3033