Terms & Conditions
Check in time is 2pm for cabins & 11am for sites.
Check out time is strictly 10.00am.
All keys are to be returned on check out to reception or placed in designated key box.
All guests shall accept liability for themselves, their children, furniture, fixtures and all fittings in the accommodation - fair wear and tear accepted.
Children under the age of nine years must not use a top bunk. Parents and/or guardians must supervise children in a cabin at all times.
Guests must comply with park rules and regulations as a condition of stay, as displayed on receipt or on request.
BIG4 Maroochy River shall not be responsible for personal injury, or be liable to compensate guests for loss, theft or damage of any vehicle or personal property on or brought into the premise. BIG4 Maroochy River suggests that guests securely lock their accommodation and or motor vehicle when unoccupied.
Payments
You authorise the Park Owner to charge the credit, charge or debit card ('Card'), the imprint of which or the number of which You provide to the Park Owner, in respect of all charges due and payable in respect of the services and accommodation provided to You in the Park and in respect of any damage or loss you cause to the Park Owner.
If You present a Card on making your booking, or at the commencement of your stay in the Park, You also authorise the Park Owner to reserve credit with, or obtain an authorisation from, the Card issuer in an amount up to the expected cost of your accommodation and other services plus [$200 (inclusive of GST)] or other such amount advised at time of your arrival or reservation.
If the Park Owner charges Your Card for damage or other loss you cause, it will promptly notify You of the amount so charged and provide details of the damage. If You dispute the damage or the amount charged, You may contact the Park Owner. The Park Owner will deal promptly with any dispute and, if it reasonably considers that any amount should be refunded to You, will promptly credit that amount to Your Card.
Your Card may be so charged within 60 days after the end of your stay, notwithstanding that any particular charge or amount could have been but was not charged on or before your departure.
Generally - no refunds will be issued. Please refer to our cancellation and refund policy.
Deposits
Low season
1 night’s deposit at time of booking - Balance due 7 days before arrival
High Season
Villas $500 & Sites $200 (balance due 28 days before arrival)
Changes and Cancellations
Low season
Less than 7 days (Forfeit deposit or leave as a credit to be used within 12 months)
Cancel more than 7 days from arrival date (Full refund less a $50 admin fee or leave as a credit for up to 12 months)
High Season (All School holidays, long weekends, event weekends)
Cancel Less than 28 days out from your booking (Forfeit all monies paid)
Non-refundable credits
In the event of cancellation within your specified cancellation policy period, management may offer a partial non-refundable credit. Credit is valid for a period of 12 months from your original arrival date. Previous tariff, discount or promotions applied will not carry over to the new booking dates chosen.
Weather
Unfortunately, there is not much we can do about the weather. Weather is not a valid reason for a Credit or Refund.
Pandemic, Government Named Event or Disaster
In the event of a Pandemic, Alien Invasion or Government Named Event or Disaster, we reserve the right to offer a credit for a future stay, valid for 18 months. In these situations, a refund is at the discretion of management. Refunds are paid by EFT.
Allocated Site or Cabin
While we make every attempt to accommodate you in a specific cabin or site, from time to time for operational reasons, we may need to re-allocate you to comparable product.
Site Power & Sullage
When a camping or caravan guest is connecting to the electrical power connection of the park, you must use a legal 15Amp power cord with an appropriate plug. The cord must be in serviceable and safe condition.
CAUTION: 10Amp cords are a significant fire and electrical risk both for campsite/caravan and the park’s power infrastructure. If damage is caused to the power infrastructure due to the incorrect or an unsafe cable or plug, we reserve the right to charge for the repair and replacement.
NO Smoking or Vaping
We are proudly a Non-Smoking and Non-Vaping facility, that includes cabins (including external decks), campsites and all communal areas. Our Customer Service staff will be happy to point out designated smoking areas. An additional cleaning charge will be applied where there is evidence of smoking inside cabins.
Noise
At all times please consider your surrounds and the quiet enjoyment of other guests. A strictly enforced noise restriction applies at 9pm to ensure the enjoyment for all guests.
Public Access
As much as we’d love to share our amazing facilities with everyone, much like other resorts and BIG4 parks, we have a duty of care to supply paying guests with a premium experience and exclusive use.
Camp Fires
We do not permit campfires on individual sites; however, we have a communal fire pit located in our entertainment precinct for our guests to enjoy.
Bikes, Scooters & Skateboards
We want kids of all ages to be active and enjoy our beautiful park and grounds so non-motorised wheeled transport is welcome. Please note gardens, grass areas, in between accommodation, our timber decks, and the front of the park near the boom gates are strictly out of bounds. The entire park is a shared zone and all vehicles (biked included) must adhere to the park rules – speeding and reckless behaviour will not be tolerated. Once the sun goes down, bikes, scooters and skateboards need to be safely put away until 7:30am the following morning.
Parties
Celebrations are allowed, we want you to enjoy yourselves! However, please remember that we are a family friendly environment and not everyone has the same taste in music. Please refrain from excessive noise and note that Intoxication and drugs in the park will not be tolerated.
Pets
BIG4 Maroochy River now welcomes pets (sites only)! You can read the full terms & conditions here.
RISK WARNING - The management wishes to warn occupants, guests and other persons who engage in any recreational activity, within the meaning of the Civil Liability Act 2002 in, on or near the park, that the pursuit of such activities may result in harm or personal injury. All persons who engage in a recreational activity do so at their own risk.
WARNING - Water Hazards: Parents and Guardians please note the location of a water lake which may pose as a water hazard to small children or other non swimmers. The Lake is clearly identified on our site plan and strict supervision should be maintained to prevent children and non-swimmers from gaining access.
LOSS OF GUESTS’ PROPERTY - Traveller Accommodation Providers (Liability) Act 2001. This Act changes the common law about Innkeeper's liability. Under the Act, an accommodation provider may be liable to make good any loss of a guest's property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider's agents. This is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest/s property was placed in safe custody facilities. This does not cover motor vehicles and things owned by the guest left in or on motor vehicles.